FAMUR Service Centre is available to customers 24 hours a day, 7 days a week and 365 days a year. Our specialists have the necessary knowledge and experience to restore the maximum performance of machines as quickly as possible.
The telephone interview and telephone diagnostic analysis help to assess whether the problem can be resolved remotely or a qualified service technician must visit the site.
We operate several contact channels for our customers:
POLAND, OTHER COUNTRIES
T. +7 721 251 3941
T. + 7 384 391 0570
T. + 48 32 359 67 78
T. + 7 721 251 3941
F. +7 721 251 4670
T. + 7 384 391 0570
T. + 48 32 359 63 00
The purpose of E-Service is to provide services in the area of continuous monitoring of the current condition of machines, estimating the time remaining to take service actions, controlling alert thresholds of diagnostic systems and generating periodic and warning reports.
The Service Centre uses the latest information technologies that our devices are equipped with. A dedicated software suite creates a fully functional tool that enables to visualize the working parameters of the entire technological production process in real time. Diagnostic data from the machines are sent to the FAMUR Group’s premises, where these data are analysed to assess in detail the condition of the equipment in use. The methods used by the Service Centre make it possible to detect damage at a very early stage of propagation, which reduces the risk of the machine’s downtime and related costs.
Direct support at the customer’s site
We have dedicated service teams for all product groups offered by the FAMUR Group. Each of them consists of specialists in the fields of electrical engineering, mechanics, diagnostics and mining. In order to make inspections and remove defects, we send to the customer a service technician whose job is to perform the work efficiently and as quickly as possible.
After-warranty customer service
We invite our customers to work with the service staff also after the warranty period. We realise how important it is to eliminate downtime and to execute production plans. The Service Centre provides professional assistance in every case – technical consultation, inspection, troubleshooting and delivery of spare parts.